Frequently asked questions
Can I view an item before purchasing?
Yes, youโre welcome to book an in-store viewing appointment before deciding to purchase.
Please note that a booking does not reserve the item ,all items remain available for sale until payment or deposit is received.
If an item sells prior to your appointment, our team will contact you promptly to let you know.
What if I place a deposit before viewing?
Deposits are non-refundable and non-exchangeable in the event of a change of mind.
We strongly recommend reviewing the product description and condition photos carefully before confirming your deposit.
If youโd like more details, our team will gladly provide additional photos or videos upon request.
CONSIGNMENT APPOINTMENT
Please bring all relevant accessories and documentation with your consignment items, including:
- Original box, dust bag, and receipt (if available)
- Any authenticity cards or related paperwork
To complete the consignment process, weโll also need:
- Your bank account details (for payout)
- A valid photo ID
- Your phone number and email address
These details are required to prepare your consignment paperwork and ensure a smooth transaction.
PURCHASED PICKUP APPOIMENT
When collecting your purchase in-store, please note the following payment details:
- POS debit card payments incur no surcharge.
- Credit card payments attract a 1.5% surcharge.
We appreciate your understanding , these policies help us maintain secure and transparent transactions for all valued clients.
