Yes, everything we deal with is 100% authentic. We have a thorough authentication process to ensure the authenticity of all our items.
Our processing time is 2 business days, and shipping can take anywhere from 2-7 business days. For international shipping, it may take 5-10 business days.
No, our prices are non-negotiable as they need to be approved by the consignors. We strive to offer competitive pricing to ensure our clients get the best value.
For bank transfer payments, you can request details via WhatsApp. For purchases made in our shop , we accept cash, debit card, bank transfer, and credit card. Please note that there is an additional 1.5% charge for purchases made with a credit card.
We use Aupost or DHL, depending on your location. We ship with package express signature on delivery. You have the option to purchase delivery insurance to ensure your parcel’s safe arrival. If you choose not to insure your package, you will be responsible for any loss or damage.
We have a highly-trained in-house team of experts who specialize in authenticating designer pieces. Additionally, we have partnered with third-party authenticators to ensure the authenticity of every item we sell.
We offer a lifetime guarantee of authenticity on all our items. If your item is ever deemed non-authentic by a reputable authenticator with proof, we will provide a prepaid return label and issue a full refund.
Once your order has been placed, we strive to deliver it as quickly as possible. Unfortunately, we are unable to cancel orders once they have been placed, as all sales are final.
All sales are final, unless the item is deemed non-authentic. In that case, you can refer to our authenticity guarantee for more information on our refund policy.
Most items typically sell within 1 month if they are in excellent condition. However, we cannot guarantee a specific sell date. Some items may sell within a day or a week of being posted. If you prefer instant funds, you can opt for the buyout option.
Please contact us directly for information on our consignment rates.
Yes, you can switch your item to buyout if it is on our “buyout list.” However, please note that the buyout quote may change and be lowered.
If the item is under hold, pending, or reservation status or layby you will have to wait for the transaction to be entirely completed before receiving the payout.
We take great care of your items while they are in our possession. Our professional standard includes using gloves to protect your valuable property.
Yes, you can consign with us even if you don’t live in the same state by ship items to us.
Yes, we do accept selected clothing items.
We accept brands such as Hermès, Chanel, Louis Vuitton, Dior, Prada, Gucci, Saint Laurent, Fendi, Cartier, Céline, Givenchy, Chloé, Balenciaga, Valentino, Manolo Blahnik, Goyard, Loewe, Bottega Veneta, Van Cleef & Arpels, Rolex
Yes, we offer assistance in sourcing items. You can submit a wishlist form, and our sales representative will reach out to you when we have sourced the item within your budget. Alternatively, you can explore items showcased on our explore page from other potential consignors and sellers.
We will ship your order once the full payment has been received on our side.
If you change your mind or fail to make the full payment within the specified time frame, your order will be canceled, and you will lose your deposit.
No, we do not charge any interest fees.
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